Tom Scrivener

Tom Scrivener is Chief Operations Executive for Bank of America and is a member of the company’s executive management team. In this role, Scrivener is responsible for delivering integrated operations solutions for all lines of business, staff support areas and the broader enterprise, including operations teams in our global regions. He also led the bank’s Paycheck Protection Program Forgiveness program.

Scrivener formerly served as head of Operations for Bank of America’s Consumer, Small Business & Wealth Management businesses, leading more than 15,000 teammates who deliver integrated operations solutions to clients across Consumer, Small Business, Merrill Wealth Management, Private Bank and Retirement Solutions. He also had responsibility for teams providing cash and transportation services, card issuance, mortgage and vehicle servicing.

Previously, Scrivener managed Enterprise Initiative Planning & Execution and Global Real Estate Services. His initiative planning responsibilities included oversight of the company’s capital and financial scenario planning processes and other analyses of regulatory requirements. Scrivener launched the company’s approach to Operational Excellence and led its Comprehensive Capital Analysis and Review effort. Earlier, Scrivener was chief financial officer for Legacy Asset Servicing.

Prior to joining the company in 2002, Scrivener held leadership roles at Balboa Insurance Group as well as in public accounting and market risk consulting.

He is passionate about public education and is a board member for the CMS Foundation and Communities in Schools. Scrivener was appointed to the UNC Charlotte Board of Trustees in 2024. Previously, he served on the board of directors for Habitat for Humanity of Charlotte.

Scrivener holds a bachelor’s degree in economics from the University of California, Santa Barbara, and is a Certified Public Accountant as well as a Chartered Financial Analyst.

Scrivener was appointed to the UNC Charlotte Board of Trustees in 2024 by the UNC Board of Governors.